Refund & Cancellation Policy

1. Service Cancellation Policy

• Service cancellation requests can be made before the booking is confirmed or before a technician is assigned.
• Once our technician has started the service process or reached the customer location, cancellation may not be accepted.
• For advance bookings, customers are advised to cancel at least a few hours before the scheduled appointment time.

2. Refund Policy

• Complete Refund:

• Customers are eligible for a full refund if the booking is cancelled before the service process begins.

• Limited Refund:

• If a technician has already been assigned or dispatched, a partial refund may be provided after deducting applicable service or visit charges.

• Refund Not Applicable:

• Refunds will not be issued after the service has been successfully completed.

• Inspection fees, visiting charges, or diagnostic charges once incurred are non-refundable.

👉 As a service-oriented business, refunds may be restricted once resources, technician time, or service operations have already been allocated.

3. Booking Confirmation & Advance Payment

• Any advance amount paid during booking will be adjusted in the final service invoice.
• Once the repair or installation work has started, the advance payment will not be refundable.

4. Customer Support & Service Concerns

• If you face any issue with our service, please contact our support team within 24 to 48 hours after service completion.
• After reviewing the concern, we may provide:
  • Service correction or revisit
  • Partial refund, if applicable under company policy

5. Services Not Eligible for Refund

The following services and charges are generally non-refundable:

• Repair or installation services that have already been completed
• Urgent, emergency, or same-day service bookings
• Spare parts, accessories, or materials after successful installation

6. Refund Processing Timeline

Once a refund request is approved, the refund process will be initiated accordingly.

• Approved refunds are usually processed within 5 to 7 working days
• The refund amount may be transferred through:
  1. Original payment source
  2. Bank transfer or UPI payment

7. How to Request Cancellation or Refund?

To request cancellation or refund, contact us:

• 📞 Phone: 18002026080
• 📧 website www.elicaservicecenter.in

Please provide:

• Name
• Service details
• Booking date
• Reason for cancellation/refund

8. Changes to Policy

We reserve the right to update this Refund & Cancellation Policy at any time. Changes will be posted on this page.